Going to the Vehicle Storage Facility to retrieve your vehicle
It is very important to remember when arriving the storage facility, that when you park, do not block the
gate. When walking up to the release window, the first thing you ask for is employee's vehicle storage
facility employee's license card. They are required to show it to all consumers upon request, should they
wish to file a complaint for their rude conduct towards you. Once the license issue is out of the way, you
need to request a copy of the nonconsent tow fee schedule, another document the storage facility must
provide, upon request.

Then, when talking about the charges they are demanding, ask what services, the date, the time, they
were performed that allows the $20 impound fee. You can only be charged $20 day, if the vehicle is less
than 25' long. A daily storage fee may be charged for any part of the day, except that a daily storage fee
may not be charged for more than one day if the vehicle remains at the VSF less than 12 hours. In this
paragraph a day is considered to begin and end at midnight. (as an example, vehicle placed into storage
at 11pm Saturday, pickup the vehicle at 9am Sunday, only charged one day)

Be sure to check your vehicle for damage or missing personal property BEFORE driving off the storage
facility property. If you discover damage or missing personal property, call 911 to have an offense report
issued.
It's important to remember, the person working at the vehicle storage facility taking your money DID NOT tow your vehicle.
Their sole job is to accept and release vehicles after the charges owed are paid.
Keep all the paperwork you are given at the storage facility, as these
documents will be required upon filing complaints and providing to the
Court for the Tow Hearing. Make sure the documents are legible.
If the employee at the storage facility does not have this license on the
right, you are urged to call 911, because  this person is not authorized
by State Law (Occupations Code - 2303.1015(a), 85.204(b)) to work
there and take your money!

*** If possible, record all audio of conversation between yourself and
the storage facility employees, it will be helpful should you file a
complaint with TDLR or law enforcement.
Texas Towing Compliance
"Dedicated to Helping Victims of Parking Facility Fraud"
Print this form, once you have printed it, fill in the blanks, have it
notarized, take your picture ID and payment to the vehicle storage
facility, they cannot refuse to release the vehicle in question if this form
has been completed and notarized.
Updated VSF Rules & Regulations
January 16, 2012
All VSFs must obey these rules and regulations, study the issues
you may encounter to not be taken advantage of.
Should you encounter problems while at the storage
lot, please call or email your complaint to:

Texas Department of Licensing and Regulation
920 Colorado
Austin, Texas 78701

Mailing Address:
Texas Department of Licensing and Regulation
P.O. Box 12157
Austin, Texas 78711

Telephone: (512) 463-6599
Toll-Free (in Texas): (800) 803-9202
Fax: (512) 463-9468
Relay Texas-TDD: (800) 735-2989
complaints@license.state.tx
To contact Texas Towing Compliance 24/7
512-680-3190  Text or Email